Unbox and inspect
Buy from Ledger or an authorized reseller. Check the package and device for anything that seems altered, but remember: packaging alone cannot prove authenticity.
Learn about device securityA clear, security-first walkthrough for setting up your Ledger device, checking the essentials, and taking your first steps with self-custody.
Understand what your device protects.
Check important details on-device.
Learn safely before moving assets.
Take your time. Keep your device in hand, follow its on-screen instructions, and use official Ledger resources if anything looks different.
Buy from Ledger or an authorized reseller. Check the package and device for anything that seems altered, but remember: packaging alone cannot prove authenticity.
Learn about device securityDownload Ledger Live only from Ledger’s official website. Follow the prompts to connect your device and let the app guide you through the genuine check.
Get Ledger LiveChoose to set up as a new device and create your PIN directly on the hardware wallet. Keep the PIN private and do not use one provided by someone else.
Never accept a pre-filled recovery phraseRecord the 24 words in the order shown, offline and in a private place. Verify each word on your device. Anyone with this phrase can access your assets.
Never photograph or upload itScams often create urgency or imitate trusted brands. These simple checks help you protect your recovery phrase and make deliberate decisions.
Explore Ledger AcademyStore it privately on paper or a secure physical backup—never in a cloud note, photo, email, or message.
Type official URLs yourself. Beware of lookalike domains, unsolicited QR codes, and links in direct messages.
Check the address and amount on the hardware wallet screen before approving anything.
Do not approve unknown requests or share secrets with anyone claiming they can fix your wallet.
Still unsure? The safest next step is always to verify with Ledger’s official support resources.
Visit Ledger SupportUse the official Ledger download page at ledger.com/ledger-live. Check the address carefully before downloading, and avoid links sent in unsolicited messages or search ads that look unfamiliar.
No legitimate Ledger employee, app, website, or support agent should ask you to enter or share your 24-word recovery phrase. Anyone asking for it is attempting to take control of your assets.
Only restore a wallet using a recovery phrase you created or securely recorded yourself. Enter it directly on your Ledger device, never into a computer, phone, website, or chat.
No. Initializing your device and setting up Ledger Live does not require you to deposit or transfer crypto. You can complete setup and learn the workflow before making any transaction.
Use Ledger’s own getting-started page for device-specific instructions and the latest downloads.
Continue to Ledger.com/start Always double-check the URL before entering any information.